The trash holds customers deleted with “Delete” on the card. Only the owner and admins see and use it: the “Trash (N)” link is above the contact list. The trash is never emptied automatically.
The table shows the name, phone, project, when and by whom the customer was deleted. “Search” looks for a name or phone.
Restore
“Restore” brings the customer back with all recipients, occasions, inquiries, orders and reminders — they were never deleted, only hidden.
If the customer's number is already taken by another customer of the same project (for example, they were added again), the restore is refused: QoCRM shows who has the number and the link “Open the customer”. Delete that customer or change their number, then restore.
Delete for good
“Delete for good” erases the customer and everything linked to them: records merged into them, recipients, occasions, inquiries, orders, reminders and “offered” marks. The confirmation shows how much of each will be erased. This cannot be undone. Numbers of deleted orders are never reused.
To delete several: tick them (or everyone on the page with the tick in the header) and click “Delete selected for good (N)” — at most 50 at a time. To confirm, type the number of selected customers.
Use it when a customer asks to erase their data (GDPR). The audit log records only the fact and the numbers — no name or phone.